To formalize the reservation, an initial payment of 20% is required, to be made by bank transfer. The remaining balance can be settled upon your arrival, either by credit card or in cash, provided that the total amount of the rental does not exceed one thousand euros.
The reservation will be considered confirmed only after the payment of the deposit.
Cancellation Policy
Cancellation Policy: A 100% refund will be issued for cancellations made at least 30 days before the arrival date. For cancellations 15 days before, a 50% refund of the amount paid will be issued. Beyond this period, no refunds will be made. For all cancellations, administrative fees of 50 euros plus VAT will apply. No administrative fees will be applied in cases of force majeure.
Check-in and Check-out time
The check-in time for the apartments is from 3:00 PM, while check-out must be done before 11:00 AM. Feel free to contact us to check the possibility of modifying these times.
Pets
In general, pets are not allowed in our apartments unless prior authorization is obtained. It is important to note that some of our apartments do not accept pets. In authorized cases, additional cleaning fees may apply, ranging between 30 and 50 euros.
Incidences during your stay.
If there is any incident during your stay, please inform us, and we will resolve it as soon as possible. Our maintenance service is available seven days a week.
Apartment capacity and community rules.
Apartment Capacity: Each apartment has an established capacity that must be respected. We offer free cribs for toddlers. Under no circumstances will the placement of additional beds be allowed. Community Living Rules: Hacienda Beach apartments are located in a private complex. Please adhere to basic cohabitation rules, which you will find detailed in your apartment.
Household linen
We provide household linen. The supplied linen includes towels, bath mats, sheets, and kitchen towels. For changes, please refer to the next point.
Change of Household Linen
Cleaning and Linen Change Service: Cleaning and linen change will be done for stays exceeding 10 nights. However, if you wish, you can request additional cleanings and changes, please consult us to know the additional costs.
Minimum Stay.
Minimum Stay: The minimum duration of the stay is three nights; however, feel free to contact us for shorter stays. During the months of July and August, the minimum stay duration is 7 nights.